Quality

Refimex Machinery Oy

The most important measure of quality operations is customer satisfaction.

We are committed to completing things at once, on time and in accordance with customer requirements. In our operations, we adhere to the principle of good service, thus ensuring high customer satisfaction.

We improve productivity and competitiveness by continuously developing our operating methods, machinery, manufacturing methods and staff skills.

The most important measure of quality operations is customer satisfaction with our products and services. We always strive for long-term customer relationships and want to learn to understand our customers’ needs so that we can best meet them. We are constantly developing our equipment and expertise so that we can always serve our customers in the best possible way.

ISO 9001

We are committed to the continuous development of our operations. Our ISO 9001:2000 certification applies to our entire company. Product quality and delivery reliability are at least ISO 9001 at all organizational levels.

Quality thinking extends to every single product, subassembly and every delivery.

EHQS Goals and Metrics, Customers

Target Means
High customer satisfaction Our customers’ willingness to recommend
Deviations No. / Customer
Security of supply / Customer
Good service principle How well the service experience met your expectations

EHQS Objectives and Indicators, Processes

Target Means
High customer satisfaction Our customers’ willingness to recommend
Deviations No. / Customer
Security of supply / Customer
Finished at the right time at once Security of supply (95%)
Deviations from customers no.
Internal deviations no.
Customer bonuses € / month
Subcontracting deviations and delays
Adherence to the principle of good service Deviations from customers no.
Internal deviations no.
Internal transfer and its functionality
Identification and consideration of environmental aspects

Process descriptions are up-to-date and updated with regard to environmental aspects and environmental legislation

Number of environmental deviations (0 pcs)

Minimizing environmental impact and emissions Eco balance:
• Energy MWH / turnover%
• Emulsion waste kg / year / turnover *%
• Lubricants € / turnover *%